Important Notes
- For the first charge, ensure the product is fully charged before use.
- When cleaning, do not rinse directly under a faucet. Instead, wipe gently with a damp cloth.
- Avoid silicone-based lubricants, as they may damage silicone products. Use water-based lubricants if needed.
Product Photography
All product images on this website are taken in real life. The item you receive will be identical to what you see online, except for minor color variations caused by lighting during photography.
Product Inspection
Every TenderThrill product undergoes individual testing and 100% quality checks before packaging. If you encounter any quality issues, please contact us promptly at info@tenderthrill.com, and we will resolve the problem.
Quality Issues
If the product has obvious quality defects and has not been used or artificially damaged, please contact us within 24 hours of receipt for a return or exchange. We do not accept returns or exchanges for used items or those with artificial damage.
Returns & Exchanges
No returns or exchanges will be accepted for non-quality issues. Please check size details carefully before purchasing. Exchanges are only allowed for quality issues, and must be requested within 24 hours of receipt. Returns sent via EMS will not be accepted, and we will not cover the shipping costs for such returns. We will resend the replacement within 3 business days of receiving the returned item.
Warranty Policy
Due to the intimate nature of adult products, we do not offer warranties for items that have been used.